Dr. Neha and Marko Sarcevic: Mastering a Successful Subscription Model in your Aesthetics Business
- S1E14
- 56:28
- January 31st 2024
In this first episode of 2024, Dr. Felix Bertram welcomes Dr. Neha and Marko Sarcevic, co-founders of one of Europe’s leading clinics: ShapeBy based in Sweden. The married couple and business partners set up ShapeBy with a vision to modernize the aesthetic medicine industry by making treatments safe, natural, fulfilling and socially acceptable. With two locations in Stockholm and Gottenburg, they discuss with Felix how they looked to the tech industry to successfully implement their signature Boomerang subscription, resulting in increased patient loyalty and intention, whilst also creating a unique experience and community.
In this episode, Dr. Neha and Marko Sarcevic discuss topics such as:
- Focus on the entire patient journey and create a comfortable and welcoming environment.
- Implementing a subscription model successfully to increase patient visits and loyalty
- Build personal connections with patients and tailor treatments to their individual needs
- Emphasize the importance of team alignment and effective recruiting processes
- The human connection and building relationships with patients are crucial in the field of
- Adapting to new technologies is essential in aesthetic medicine, as professionals need to find new ways to provide their services and expertise.
Follow ShapeBy: https://www.instagram.com/shapeby
Follow Felix: https://www.instagram.com/drfelixbertram
Aesthetics & Biz
Join Dr. Felix Bertram, esteemed host and successful self-made entrepreneur. As CEO and founder of Skinmed, the fastest-growing and largest clinic chain in Switzerland with 5 locations and over 140 employees, he takes you on the highs and lows of combining aesthetics and business. Dr. Bertram’s track record goes beyond Skinmed as he is also the owner of a successful skincare brand, the renowned Swiss Aesthetic Institute, and the fastest-ever restaurant to be awarded 2 Michelin stars.
In each episode of Aesthetics & Biz, Dr. Bertram welcomes guests from various corners of the aesthetics industry to share their invaluable experience, skills, and wisdom. Through engaging conversations and insightful interviews, you'll gain a deeper understanding of the intricate workings of the aesthetics field and discover their secrets to building a successful career.
More About The Host
Internationally renowned business mogul and board certified dermatologist, Dr. Felix Bertram, is the self-made founder of Skinmed, one of the largest and fastest-growing aesthetic clinic chains in Switzerland with 140 employees and over 6,000 surgeries performed annually across 5 locations.
Dr. Bertram is also the owner of the prestigious Swiss Aesthetic Institute, the sustainable and medically-backed skincare range “Skinmed Doctors” and the ground-breaking restaurant “Skin's”, which received 2 Michelin stars just 4 months after opening in October 2022.