Digital Alchemy: Building Human Connection in a Tech World with Kosheno Moore, VP & Digital Community Leader – Regional Center Satellite, Fidelity Investments

This episode features an interview with Kosheno Moore, Vice President and Digital Community Leader for Regional Center Satellite at Fidelity Investments. Prior to joining Fidelity, she served as the Manager of CX Communications at Workday, Head of Communities at Aurea Software, Principal of Employee Communications at Jive Software, and spent 7 years at Agilent Technologies in various roles.

In this episode, Shawn and Kosheno discuss strategies for creating meaningful digital connections, the future of D&I within corporate culture, and how to foster a sense of belonging among employees.

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“In order to create a sense of community in a digital environment, you have to not just think about the technology itself, like anyone can deploy any technology. It's almost moot point what technology you use, but it's about the strategy piece of it. It's about the bringing people together piece of it. Which means like, what's going to motivate people to come together? Can we organize people around certain themes? In order to do that, you need to be able to create communication messaging, and you need to do that in so many different forms of media, and you need to tap into different audience source. Community management, I think, really forces you to be omnichannel. And yes, communication is a big component of it, but it really challenges us to think cross-disciplinary, like you want to be strategic, you also want to be tactical, you also want to be multimedia savvy, and a great communicator, too. I think that's the beauty of it. I think when it's done well, community management strategy and technology, a robust technology platform, I think those could be win-win.” – Kosheno Moore

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Episode Timestamps:

*(02:26): Getting to know Kosheno

*(07:37): Kosheno’s career journey 

*(19:39): The challenges of building digital communities

*(31:35): The impact of community size

*(41:58): Kosheno’s thoughts on D&I strategies

*(46:22): The future of human connections at work

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Links:

Connect with Kosheno on LinkedIn

Connect with Shawn on LinkedIn

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