The Convergence of IT & Comms For a Better Employee Experience with Robin Merritt, SVP, Chief of Staff & Community, & Karl Mosgofian, CIO of Gainsight
- E5
- 41:45
- November 30th 2021
This episode features an interview with two distinguished executives from Gainsight, the leader in Customer Success software. Robin Merritt is the SVP and Chief of Staff & Community, and previously served as Global Head of Internal Communications at Box. Karl Mosgofian is the Chief Information Officer. He comes to Gainsight after previously serving as CIO of Harmonic, the publicly-traded leader in virtualized cable access and live video streaming.
On this episode, Robin and Karl dive into best practices for how IT and Comms can work together. They also share why the roles of CIO and Chief of Staff will converge even more in the future, and what they wish they knew earlier in their careers.
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Episode Timestamps:
*(2:12) - How Robin got interested in comms
*(3:59) - How Karl got interested in IT
*(5:23) - Robin’s current role at Gainsight
*(6:39) - Karl’s current role at Gainsight
*(7:50) - Segment: Storytime
*(16:20) - Segment: Getting Tactical
*(22:28) - The evolution of IT & Comms and what the future looks like
*(30:38) - Segment: Asking For a Friend
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Links
Cohesion
Cohesion is a thought leadership venture in the internal comms, HR, and IT space, providing structured, high-value, quick-hitting strategies and tactics for internal comms professionals. Each episode features an interview with a top practitioner in the space and highlights specific insights to be implemented to improve your company’s employee experience