Building with Heart: How Alfred Navarro’s Referral-Driven Construction Business Thrives Through Relationships

In this episode of The Contractor Growth Show, host Mark Lamberth chats with Alfred Navarro, the owner of Navarro Construction in Pasadena, California, about his journey of growing a successful high-end residential construction business primarily through word-of-mouth and referrals. Alfred shares his story of starting his business 33 years ago, navigating challenges, and maintaining a tight-knit team of trusted subcontractors—many of whom he's known for decades. He dives into how loyalty, communication, and integrity have been key to his success and how focusing on quality craftsmanship and customer service has allowed him to build a reputation that keeps the work flowing.

Alfred also touches on the art of custom fabrication, including matching historical features in older homes and creating unique designs for high-end clients. With a strong foundation in both family and community, Alfred reflects on the importance of fostering a culture of mutual respect and trust among his team and clients. Whether you’re a contractor or a homeowner, this episode offers valuable insights on running a sustainable, referral-based business in the competitive world of construction.

Tune in to hear how Alfred’s experience, combined with his genuine passion for his craft, has helped him achieve lasting success while balancing work with personal passions like tennis and travel.