A More Intimate Type of Customer Friendship, with Cherina Røsand of Sinful
- S1E5
- 33:17
- June 28th 2023
This is a particularly spicy episode of the podcast because we're talking to Cherina Røsand. She’s the Head of Customer Care at Sinful Group, an award-winning e-commerce sex toy business. As you can imagine, customer experience takes an entirely different shape when your customers are buying something so personal and intimate. So how do Sinful manage to maintain such high levels of customer satisfaction?
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Thanks to Cofruition for consulting on and producing the show. You can learn more about Sinful or head to Dixa.com to learn more about Customer Experience as it's meant to be!
Customer Friendship™ Conversations
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Customer Friendship™ Conversations by Dixa brings you the latest trends, tools and insights for delivering customer service ‘as it’s meant to be’. In each episode, host Ciaran Nolan sits down with a customer service ‘hero’ revealing their story and tips for building long-lasting bonds with their customers. If you’re a business owner, a customer service pro, or just someone who’s curious about the world of customer experience you’re in the right place.
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