Powering AI Efficiency with Human Insights for Top-Notch CX, with Suzanne Duffy of Papier
- S1E15
- 24:26
- July 17th 2024
AI customer care is the newest trend and with good reason. They have the power to completely revolutionise the CX industry for the better. But the people involved are the heart of customer experience and it's important that we find the right balance as we start to implement new AI systems so that everybody wins! Joining us for today's episode is Suzanne Duffy of Papier and she knows a lot about hitting this balance perfectly.
Customer Friendship™ Conversations
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Customer Friendship™ Conversations by Dixa brings you the latest trends, tools and insights for delivering customer service ‘as it’s meant to be’. In each episode, host Ciaran Nolan sits down with a customer service ‘hero’ revealing their story and tips for building long-lasting bonds with their customers. If you’re a business owner, a customer service pro, or just someone who’s curious about the world of customer experience you’re in the right place.
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