ChatGPT Is Coming For Your Customer Service Job

S1E4
1:00:36
June 7th 2023

ChatGPT, the new AI-powered chatbot, might be the most widely talked about tool in the last few months, and amid a market downturn – do we all need to be worried? Resume Builder, a US-based career site for creating resumes, polled 1,000 business leaders and found 48% of companies using ChatGPT say it has replaced workers. But, to what extent?

If you’re curious about the chances of ChatGPT taking over your customer service job – join Dixa’s product leaders: Rob Krassowski (Chief Product Officer), Tue Søttrup (VP CX Excellence and Chief Evangelist) and MIrza Beširović (Director of Product Management) to learn how and why this technology is taking the world by storm, and how you can stay ahead of the curve!

We discuss:

Should I be worried about the impact on my service team?
Human vs AI-powered customer service, how do we navigate emerging technologies?
Working with ChatGPT to improve your customer service skills
Moving beyond the hype, can it impact customer loyalty?
How we’re integrating ChatGPT into the Dixa platform

Don't miss out on this timely discussion! This episode is taken from a webinar presentation that had record breaking attendance.

Subscribe to our newsletter to receive the latest info from Dixa.

----------------

Thanks to Cofruition for consulting on and producing the show. You can learn more about Dixa by heading to Dixa.com to learn more about Customer Experience as it's meant to be!

Customer Friendship™ Conversations

What’s the secret to creating loyal customer relationships that last?

Customer Friendship™ Conversations by Dixa brings you the latest trends, tools and insights for delivering customer service ‘as it’s meant to be’. In each episode, host Ciaran Nolan sits down with a customer service ‘hero’ revealing their story and tips for building long-lasting bonds with their customers. If you’re a business owner, a customer service pro, or just someone who’s curious about the world of customer experience you’re in the right place.

Why not join in the conversation and become part of the Customer Friendship™ community today?

Visit Dixa.com to learn more.