The Best Way to Live Up to Your Brand's High Standards Long-term, with Becky Hickey of Oliver Bonas
- S1E8
- 32:24
- September 20th 2023
Becky Hickey is the Head of CS at Oliver Bonas. If you’re one of our British listeners, then odds are you’re already familiar with the independent British lifestyle store, but for our international listeners, they’re a beloved company that sells everything from clothing, gifts and homewares. A brand known for high quality like Oliver Bonas comes with sky high customer expectations. After 30 years in the business, maintaining their stellar reputation is as important as ever, so just how do they do it?
Customer Friendship™ Conversations
What’s the secret to creating loyal customer relationships that last?
Customer Friendship™ Conversations by Dixa brings you the latest trends, tools and insights for delivering customer service ‘as it’s meant to be’. In each episode, host Ciaran Nolan sits down with a customer service ‘hero’ revealing their story and tips for building long-lasting bonds with their customers. If you’re a business owner, a customer service pro, or just someone who’s curious about the world of customer experience you’re in the right place.
Why not join in the conversation and become part of the Customer Friendship™ community today?
Visit Dixa.com to learn more.