From Wall Street to Community Impact: Listening as a Growth Strategy at myFace

Nonprofits often know they need to “listen to their community,” but putting that into practice (especially at scale) can be challenging. In this episode, we talk with Bill Villafranco, Executive Director and former Board Chair at myFace, about his path from finance to nonprofit leadership and how community feedback is shaping programs like interdisciplinary hospital care and inclusive media projects. It’s a conversation for anyone thinking about how to grow a mission-driven organization without losing sight of the people it serves.

About the guest

Bill Villafranco is a storyteller and philanthropic leader whose personal journey through grief, addiction, and mental health informs his work in healing communities. He serves as Executive Director of MyFace.org and trustee of the Virginia B. Toulmin Foundation, where he champions trauma-informed, emotionally intelligent funding strategies. With a focus on long-term impact, Bill brings a deeply human approach to both mental wellness advocacy and nonprofit leadership.

Resources

• myFace Instagram: https://www.instagram.com/myfaceorg/
• Austin Halls: DISABLED music video: https://www.youtube.com/watch?v=Ze-J9RTKq6I

Contact Bill

• Website: https://www.myface.org/ 
• Email: [email protected]