Intelligent Customer Experience - Bob Cooper of Swampfox

Bob Cooper, the CEO of Swampfox Technologies, grew his company's revenue from $4 million in 2014 to $9.9 million in 2017, a 146% increase, and to around $12 million in 2018.  

Swampfox provides advanced customer service software to companies that serve consumers every day.  

In this interview with Eversprint's Malcolm Lui, Bob shares how he and his team accelerated their high value sales by:  

• Developing a loyal and stick customer base driven by customer satisfaction.  
• Building a culture and an office environment that attracts and retains the top 1% to 2% of workers.  
• Constantly evolving their product driven by customer requests.