How to deliver exceptional customer service artwork
Hotel Insights by eHotelier

How to deliver exceptional customer service

  • S1E27
  • 24:25
  • June 22nd 2021

As an industry we are potentially facing a challenge in the near future, with increasing demands, yet a lack of experienced staff available in the market. We explore the key to delivering exceptional customer service.

We discuss:

  • What is great service?
  • How important is service delivery going to be as markets return?
  • Who stands to benefit the most from great service – the guest or the employee?
  • The most important things for us and our teams to be thinking about whilst coming out of lockdown.

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Hotel Insights by eHotelier

Addressing the key challenges facing hoteliers, covering all aspects of hotel management, including:

  • Leadership
  • Commercial Management
  • Operations Management
  • Finance
  • Human Resources and more.

Guests include leaders from hotel groups, suppliers and education.

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