As an industry we are potentially facing a challenge in the near future, with increasing demands, yet a lack of experienced staff available in the market. We explore the key to delivering exceptional customer service.
We discuss:
- What is great service?
- How important is service delivery going to be as markets return?
- Who stands to benefit the most from great service – the guest or the employee?
- The most important things for us and our teams to be thinking about whilst coming out of lockdown.
Learn more at www.penshee.com
Hotel Insights by eHotelier
Addressing the key challenges facing hoteliers, covering all aspects of hotel management, including:
- Leadership
- Commercial Management
- Operations Management
- Finance
- Human Resources and more.
Guests include leaders from hotel groups, suppliers and education.
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