As an industry we are potentially facing a challenge in the near future, with increasing demands, yet a lack of experienced staff available in the market. We explore the key to delivering exceptional customer service.
- What is great service?
- How important is service delivery going to be as markets return?
- Who stands to benefit the most from great service – the guest or the employee?
- The most important things for us and our teams to be thinking about whilst coming out of lockdown.
Learn more at www.penshee.com
Hotel Insights - eHotelier Podcast
Addressing the key challenges facing hoteliers, covering all aspects of hotel management, including:
- Commercial Management
- Operations Management
- Human Resources and more.
Guests include leaders from hotel groups, suppliers and education.
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