8+ ways to meet customer expectations and exceed them to drive predictable growth
- E164
- 40:47
- July 10th 2021
8+ ways to meet customer expectations and exceed them to drive predictable growth.
Sreelesh Pillai is the General Manager for Freshworks Australia. Freshworks is a SaaS company that provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life.
In this episode, Sreelesh shares 8+ ways to meet customer expectations and exceed them to drive predictable growth. Insights he shares include:
- Why meet customer expectations
- Why customers' expectations are vital to business
- How have customer expectations changed over time
- Key findings from the ANZ CX survey
- How do customers form expectations
- How to meet customer expectations and exceed them
- How to set clear standards to meet customer expectations
- The best ways to develop a customer-centric culture
- Examples of companies in Australia meeting customer expectations and surprising their customers
- and much much more ...
Predictable B2B Success
If you lead a bootstrapped or funded B2B tech company and need revenue to be predictable, not just possible, this podcast was built for you.
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- Strategies that compound across your organisation, not one-off tactics that fade
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