8+ ways to meet customer expectations and exceed them to drive predictable growth
- E164
- 40:47
- July 10th 2021
8+ ways to meet customer expectations and exceed them to drive predictable growth.
Sreelesh Pillai is the General Manager for Freshworks Australia. Freshworks is a SaaS company that provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life.
In this episode, Sreelesh shares 8+ ways to meet customer expectations and exceed them to drive predictable growth. Insights he shares include:
- Why meet customer expectations
- Why customers' expectations are vital to business
- How have customer expectations changed over time
- Key findings from the ANZ CX survey
- How do customers form expectations
- How to meet customer expectations and exceed them
- How to set clear standards to meet customer expectations
- The best ways to develop a customer-centric culture
- Examples of companies in Australia meeting customer expectations and surprising their customers
- and much much more ...
Predictable B2B Success
The Predictable B2B Success podcast is about creating predictable growth in a business. This is a podcast for founders, business owners, and marketing and sales executives.
In each podcast episode, we unpack an aspect of creating business growth predictably. We look at how we can expand our influence and strategies to boost sales through the creation of remarkable experiences, empathetic content, and conversations.
Each episode features an interview with a founder, sales or marketing executive, or thought leader in the B2B space. We might be bringing on well-known authors or hosts of popular podcasts but most importantly you’ll hear from those who have hands-on experience in creating predictable B2B success. Through each episode, we’ll be helping you explore the best ways to create predictable purpose-driven growth of a business and sustainable revenue growth.
If you have any suggestions for future episodes or feedback on the podcast, get in touch via Twitter at @vpkoshy or through the website at https://www.sproutworth.com