9 top customer service best practices that make business collections an easy process
- E184
- 46:46
- September 18th 2021
Dee Bowden is the founder of BCS solutions which helps companies with outstanding invoices recover money that was owed to them in the past. She has recovered over $13.5 Million over the past 10 years?
In this episode, Dee shares her insights into customer service best practices that make business collections an easy process. Insights she shares include:
- How Dee defines business collections?
- Why businesses tend to get nervous about asking for money
- What has customer experience got to do with business collections
- The process that Dee follows to broach the topic of business collections
- Customer service best practices that Dee recommends companies develop and follow
- How to nail your first impression and personalize the relationship
- How to check assumptions we make about customers
- Should we make customers feel like they are the center of our world
- and much much more ...
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