How to craft a powerful customer engagement strategy for online brands
- E82
- 48:38
- September 23rd 2020
In this episode, Jonathon Hensley, CEO of Emerge Interactive, a digital product consulting firm shares his thoughts on developing a customer engagement strategy for online brands. Insights he shares include:
- Why most businesses get strategy wrong
- Why customer engagement is a key part of a digital marketing strategy
- How to distinguish and define customer engagement and user engagement
- The key principle that is required to increase customer engagement
- The role alignment plays in increasing customer engagement
- How to develop a customer engagement strategy
- How to ensure that the business has a common language and understanding to increase customer engagement
- How to deliver a truly omnichannel experience based on empathy
- Should we ditch the sales funnel
- How to use user flows to identify key attributes and behaviors to drive better customer research and thereby increase customer engagement
- and much more
Predictable B2B Success
The Predictable B2B Success podcast is about creating predictable growth in a business. This is a podcast for founders, business owners, and marketing and sales executives.
In each podcast episode, we unpack an aspect of creating business growth predictably. We look at how we can expand our influence and strategies to boost sales through the creation of remarkable experiences, empathetic content, and conversations.
Each episode features an interview with a founder, sales or marketing executive, or thought leader in the B2B space. We might be bringing on well-known authors or hosts of popular podcasts but most importantly you’ll hear from those who have hands-on experience in creating predictable B2B success. Through each episode, we’ll be helping you explore the best ways to create predictable purpose-driven growth of a business and sustainable revenue growth.
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