How to craft positive customer experiences with a growth mindset
- E16
- 29:39
- October 9th 2019
In this episode, Connor Gillivan, co-founder of FreeeUp shares how they craft positive customer experiences with a growth marketing mindset. Insights he shares include:
- How to ensure your customers get a positive customer experience
- FreeeUp's north star metric
- What has contributed the most to FreeeUp's growth
- How to develop a marketplace while ensuring you have adequate supply and demand.
- How to develop a referral program based of positive customer experiences that continues to drive business growth
- How podcasts can drive up business growth and co-marketing opportunities
- How FreeeUp proactively ensures a great customer experience for its clients
Predictable B2B Success
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Predictable B2B Success is the only show built exclusively for CEOs at seed-to-Series C tech companies who are ready to replace random acts of growth with a scalable, repeatable revenue system from first dollar to $50M+ ARR and beyond.
Each week, host Vinay Koshy sits down with elite revenue operators, GTM leaders, and founders who have solved the hardest problem in funded B2B tech: turning chaotic, unpredictable growth into something structural, a system that holds under investor pressure, market shifts, and scale.
What you will walk away with every episode:
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- Real playbooks from founders who have scaled B2B companies from seed to Series C and beyond
- GTM, RevOps, demand generation, and category design insights built for C-suite decisions, not marketing teams
- Strategies that compound across your organisation, not one-off tactics that fade
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