How to craft positive customer experiences with a growth mindset
- E16
- 29:39
- October 9th 2019
In this episode, Connor Gillivan, co-founder of FreeeUp shares how they craft positive customer experiences with a growth marketing mindset. Insights he shares include:
- How to ensure your customers get a positive customer experience
- FreeeUp's north star metric
- What has contributed the most to FreeeUp's growth
- How to develop a marketplace while ensuring you have adequate supply and demand.
- How to develop a referral program based of positive customer experiences that continues to drive business growth
- How podcasts can drive up business growth and co-marketing opportunities
- How FreeeUp proactively ensures a great customer experience for its clients
Predictable B2B Success
The Predictable B2B Success podcast is about creating predictable growth in a business. This is a podcast for founders, business owners, and marketing and sales executives.
In each podcast episode, we unpack an aspect of creating business growth predictably. We look at how we can expand our influence and strategies to boost sales through the creation of remarkable experiences, empathetic content, and conversations.
Each episode features an interview with a founder, sales or marketing executive, or thought leader in the B2B space. We might be bringing on well-known authors or hosts of popular podcasts but most importantly you’ll hear from those who have hands-on experience in creating predictable B2B success. Through each episode, we’ll be helping you explore the best ways to create predictable purpose-driven growth of a business and sustainable revenue growth.
If you have any suggestions for future episodes or feedback on the podcast, get in touch via Twitter at @vpkoshy or through the website at https://www.sproutworth.com