How to fuel business growth by raising customer service quality
- E19
- 46:02
- October 31st 2019
In this episode, Martin Kõiva, Co-founder and CEO of Klausapp.com shares how to fuel business growth by raising customer service quality. Insights he shares include:
- Defining good customer service
- How to fix the incomplete picture that traditional customer service metrics provide
- Why the business departments can no longer function independently of each other
- How sales and success teams can also benefit from a customer service quality assurance tool
- How to use internal metrics aligned with company objectives to better customer service quality assurance
- How simplifying processes can have a dramatic effect on customer service quality
- How gaining a customer’s point of view can validate new channels inexpensively
- The support driven community you need to bring you up to speed on good customer service practices
- How a motto can guide your efforts to improve customer service quality and adapt to ongoing changes in the environment
- How to ensure that all your team members are on board with the strategy to improve customer service quality
- How content, community and marketplaces drive growth for Klausapp
- Where self help support fits into the overall quality customer service picture
- How SaaS companies can strive to create the perfect customer service framework
- How to hire the right people to improve customer service quality
Predictable B2B Success
The Predictable B2B Success podcast is about creating predictable growth in a business. This is a podcast for founders, business owners, and marketing and sales executives.
In each podcast episode, we unpack an aspect of creating business growth predictably. We look at how we can expand our influence and strategies to boost sales through the creation of remarkable experiences, empathetic content, and conversations.
Each episode features an interview with a founder, sales or marketing executive, or thought leader in the B2B space. We might be bringing on well-known authors or hosts of popular podcasts but most importantly you’ll hear from those who have hands-on experience in creating predictable B2B success. Through each episode, we’ll be helping you explore the best ways to create predictable purpose-driven growth of a business and sustainable revenue growth.
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