How to radically improve customer service for business growth
- E4
- 45:08
- July 17th 2019
In this episode we talk to Rich Rose, Head of Client and People Experience at LegalVision.
He shares how to address 4 key challenges most businesses face in improving customer experience for business growth:
- How to change mindsets within the company.
- Why people are at the core of customer experiences and how to really understand the customer experience.
- How to improve the employee experience within the business so it positively improves customer experience.
- What metrics a business should focus on to radically improve customer experience.
Predictable B2B Success
The Predictable B2B Success podcast is about creating predictable growth in a business. This is a podcast for founders, business owners, and marketing and sales executives.
In each podcast episode, we unpack an aspect of creating business growth predictably. We look at how we can expand our influence and strategies to boost sales through the creation of remarkable experiences, empathetic content, and conversations.
Each episode features an interview with a founder, sales or marketing executive, or thought leader in the B2B space. We might be bringing on well-known authors or hosts of popular podcasts but most importantly you’ll hear from those who have hands-on experience in creating predictable B2B success. Through each episode, we’ll be helping you explore the best ways to create predictable purpose-driven growth of a business and sustainable revenue growth.
If you have any suggestions for future episodes or feedback on the podcast, get in touch via Twitter at @vpkoshy or through the website at https://www.sproutworth.com