Punk CX with Adrian Swinscoe
Exploring customer experience
Created by Adrian Swinscoe • 394 episodes
394 Episodes
The metric that is more important than NPS and CSAT - Interview with Shep Hyken
- E403
- 45:50
- Sep 22nd 2021
We need to start talking about experience leadership - Interview with Peter Cross
- E402
- 37:30
- Sep 13th 2021
The top frustrations of customers and agents are the same - Interview with Jeff Nicholson of Pega
- E401
- 50:39
- Sep 1st 2021
What do immersive VR, empathetic interactions and stand out customer service have in common? - Interview with Monika Jo of Mursion
- E400
- 53:20
- Aug 24th 2021
Pink Goldfish, standing out, portmanteaus and wabi-sabi - Interview with Stan Phelps and Dave Rendall
- E399
- 1:12:10
- Aug 16th 2021
Playing your way to a stand out customer experience - Interview with Sirte Pihlaja
- E398
- 53:42
- Aug 5th 2021
We are all only one moment away from creating a hyper fan - Interview with James Dodkins of Pega
- E397
- 36:59
- Jul 27th 2021
A good customer experience starts with having the right tools - Interview with Liat Bycel of Airtable
- E396
- 38:26
- Jul 16th 2021
Punk CX with Adrian Swinscoe
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service.
Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love.
Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues.
Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my latest book: Punk CX.