Punk CX with Adrian Swinscoe
Exploring customer experience
Created by Adrian Swinscoe • 375 episodes
375 Episodes
What the democratisation of artificial intelligence (AI) means for customer experience - Interview with Matthew Nolan of Pega
- E384
- 39:04
- April 19th 2021
Enabling everyone to have the ability to understand the hidden stories in their data - Interview with Dr Derek Wang of Stratifyd
- E383
- 48:06
- April 9th 2021
Getting closer to customers means connecting with them irrespective of the logistics - Interview with Bansi Mehta of Koru UX Design
- E382
- 39:38
- April 5th 2021
What you are doing right now will be the hallmark of your entire career - Interview with Tom Peters
- E381
- 38:42
- March 27th 2021
Delivering empathetic customer experiences will require us to move from fuzzy into action - Interview with Joyce Kim, Chief Marketing Officer at Genesys
- E380
- 42:17
- March 20th 2021
Journey analytics and orchestration is helping brands stop doing stupid stuff - Interview with Mark Smith of Kitewheel
- E379
- 46:56
- March 12th 2021
It’s the deviants that make the difference - Interview with Gary David and Adam Gamwell
- E378
- 1:26:53
- March 5th 2021
We need to talk about customer service's “messy middle” - Interview with Michael Ramsey of ServiceNow
- E377
- 46:41
- February 24th 2021
Solving language based customer service inequalities - Interview with Vasco Pedro of Unbabel
- E376
- 41:29
- February 16th 2021
Punk CX with Adrian Swinscoe
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service.
Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love.
Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues.
Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my latest book: Punk CX.