Punk CX with Adrian Swinscoe
Exploring customer experience
Created by Adrian Swinscoe • 364 episodes
364 Episodes
Where the magic happens when it comes to improving customer outcomes - Interview with Stacy Sherman
- E373
- 54:59
- January 21st 2021
Mindset, method, motivation and harmonisation are at the centre of customer centric-thinking and leadership - Interview with Andy Murray
- E372
- 44:53
- January 13th 2021
Leadership and how to achieve customer centricity - Interview with Minter Dial
- E371
- 1:00:33
- January 4th 2021
When it comes to CX is your company a starter, riser or champion? - Interview with Adrian McDermott of Zendesk
- E370
- 49:53
- December 19th 2020
On a scale from 1-10, how racist is your AI? - Interview with Jeff Gallino and Conrad Liburd of CallMiner
- E369
- 52:54
- December 11th 2020
The secrets behind tapping into your customer's imagination - Interview with Chip Bell
- E368
- 55:27
- December 5th 2020
The relationship between trust, honesty and simplicity when it comes to customer and employee experience - Interview with Brian Rafferty of Siegel+Gale
- E367
- 45:25
- November 25th 2020
140 leaders share the lessons they learned during the pandemic - Interview with Joseph Michelli
- E366
- 40:19
- November 17th 2020
How can you relate to B2B customers when they more ‘hidden’ from you than before? - Interview with Jeroen Corthout of Salesflare
- E365
- 41:18
- November 10th 2020
What if customers want more than excellent service? - Interview with Steven Van Belleghem
- E364
- 48:30
- October 31st 2020
Punk CX with Adrian Swinscoe
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service.
Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love.
Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues.
Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my latest book: Punk CX.