Punk CX with Adrian Swinscoe
Exploring customer experience
Created by Adrian Swinscoe • 417 episodes
417 Episodes
To be good at customer experience has to begin with an experiential triage - Interview with Nick Webb
- E426
- 50:40
- May 13th 2022
Having gone through 10 years of transformation in the past two years, how do we maintain momentum - Interview with Don Schuerman of Pega
- E425
- 44:39
- May 4th 2022
Busting some CCaaS and CX technology myths - Interview with Vasili Triant of UJET
- E424
- 56:53
- Apr 25th 2022
Using customer experience as a tool to drive economic development - Interview with Mandisa Makubalo
- E423
- 49:25
- Apr 19th 2022
The impact hateful and toxic social media content has on your customers and people and what to do about it - Interview with Joel Bailey of Arwen
- E422
- 52:39
- Apr 6th 2022
In three years gig experts will be able to do everything agents can do in the contact centre - Interview with Roger Beadle of Limitless
- E420
- 1:17:55
- Mar 21st 2022
We should talk about moments that shatter rather than the moments that matter - Interview with Michael G. Bartlett
- E419
- 52:33
- Mar 2nd 2022
Punk CX with Adrian Swinscoe
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service.
Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love.
Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues.
Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my latest book: Punk CX.