Punk CX with Adrian Swinscoe
Exploring customer experience
Created by Adrian Swinscoe • 401 episodes
401 Episodes
Only 2% of marketers say they experience perfect alignment with sales - Interview with Scott Addington of SugarCRM
- E410
- 53:06
- Nov 24th 2021
The end of the customer experience is so important but is often looked - Interview with Joe Macleod #Endineering
- E409
- 45:47
- Nov 15th 2021
CRM is not just about technology; it's actually about relationships - Interview with Victoria Wejchert of Kinship
- E408
- 33:43
- Nov 5th 2021
12 principles for turning customers and employees into lifelong fans - Interview with Jon Picoult of Watermark Consulting
- E407
- 51:46
- Oct 28th 2021
Customer purchasing decisions are increasingly being driven by their values - Interview with Alan Williams #WorldValuesDay
- E406
- 38:21
- Oct 20th 2021
Customer service: The most important job in the company - Interview with Fortuné Alexander of Pega
- E405
- 38:44
- Oct 7th 2021
The only thing that limits you on a no code platform is your imagination - Interview with Pierce Buckley of babelforce
- E404
- 1:01:41
- Oct 1st 2021
The metric that is more important than NPS and CSAT - Interview with Shep Hyken
- E403
- 45:50
- Sep 22nd 2021
We need to start talking about experience leadership - Interview with Peter Cross
- E402
- 37:30
- Sep 13th 2021
Punk CX with Adrian Swinscoe
An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service.
Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love.
Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues.
Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my latest book: Punk CX.