Being Likeable, leadership, customer and employee engagement - Interview with Dave Kerpen
- E53
- 17:11
- January 17th 2020
Today’s interview is with Dave Kerpen, the cofounder and CEO of Likeable, an award-winning social media and word-of-mouth marketing firm which includes Likeable Media, Likeable Community College, and Likeable Local - a provider of social media solutions for small business using proprietary software.
He is also a New York Times bestselling author and today he joins us to talk about his recent book Likeable Business: Why Today’s Consumers Demand More and How Leaders Can Deliver, which was released in October of last year.
This interview follows on the back of last week’s interview: Doing more to help creative business start ups grow and succeed – Interview with Doug Richard and is number fifty-three in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.
Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.
Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues.
Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.