Creating products that customers love - Interview with Chris Ives of Ilkley Brewery
- E63
- 17:11
- January 14th 2020
Today’s interview is with Chris Ives, managing director and founder of Ilkley Brewery. I was introduced to Chris by the nice folk at the UK's Department for Business, Innovation and Skills as someone with a great story and one that would appeal to readers of this blog and listeners to my podcast interview series.
This interview follows on the back of my last interview: Time to reboot your business and you? Interview with Mitch Joel about Ctrl Alt Delete and is number sixty-three in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.
Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.
Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues.
Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.