Customer Experience, Back to Basics and Creating a Customer Focused Business - Interview with Syed Hasan of Responsetek
- E5
- 28:03
- January 24th 2020
This is the fifth in the series of interviews with business leaders in the 'customer' space, leading authors, thought leaders and general all round good guys and gals, that I think that you will find interesting and helpful in growing your businesses.
Previously, I spoke to Scott Gould of Like Minds, Aaron+Gould and Scott Gould & friends about leadership, building communities and the world of social media.
Today, I want to introduce you to Syed Hasan, CEO of ResponseTek, who is leading provider of integrated customer experience solutions focusing on automating and operationalising customer feedback and voice of the customer information within businesses. ResponseTek helps their clients to listen more, learn quicker and spend less on their customer experience programs.
What I like about Syed is that he takes a very straight-forward, pragmatic and back to basics approach to building their business and helping deliver consistent and better customer experiences for their clients.
Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.
Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues.
Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.