Employee engagement inside one of the UK's best companies to work for - Interview with Keith Lewis of Matchtech
- E49
- 25:04
- January 19th 2020
Today’s interview is with Keith Lewis, the UK Managing Director of Matchtech, the UK’s number 1 and multi-award winning recruitment agency in Engineering & Technology recruitment, and follows on from my recent interview: Our customer service and success is driven by happy people all striving for the same high standards: Interview with Will Beckett of Hawksmoor
It was when they ranked No. 25 in the Sunday Times’ 100 Best Companies to work for in 2012 that I decided I’d like to find out more about what makes them tick and what makes them so successful.
This interview makes up number forty-nine in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.
Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.
Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues.
Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.