
Creating a great place to work is the best business investment decision you could ever make - Interview with Henry Stewart
- E16
- 22:52
- December 18th 2019
Following on from my interview last month, What makes first direct so successful: Interview with their new CEO Mark Mullen, today I am excited to introduce you to Henry Stewart, the CEO of Happy Ltd, the umbrella training organisation that delivers IT, Management, and Personal Development Training. They've won lots of awards, which you can check out here. Their biggest award was when The Financial Times rated Happy as one of the top 2 places to work in the entire UK economy. This was the result of their annual Best Workplaces award, organised with the Great Place to Work Institute.
This interview makes up number sixteen in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys and gals, that I think that you will find interesting and helpful in growing your businesses.
Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.
Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues.
Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.