Inbound marketing is about instant communications and creating content - Interview with David Meerman Scott artwork
Punk CX: Customer Experience Insights with Adrian Swinscoe

Inbound marketing is about instant communications and creating content - Interview with David Meerman Scott

  • E38
  • 12:02
  • January 19th 2020

At the the Inbound Marketing UK conference that I wrote about in Inbound marketing is about content and context, I was able to catch up with a couple of the speakers for interviews for the blog. The first was with Mike Volpe, the Chief Marketing Officer of Hubspot, and you can check it out here: Inbound and content marketing may make up 80% of all marketing in the future.

Following on from the interview with Mike, I was also able to catch up with David Meerman Scott, the keynote speaker at the conference and author of several books on marketing, most notably The New Rules of Marketing and PR with over 250,000 copies in print in more than 25 languages.

In the interview, we talk about inbound marketing, the impact on traditional marketing, what your inbound and traditional marketing ratio mix should be and newsjacking.

This interview makes up number thirty-eight in the series of interviews with authors and business leaders that are doing great things and helping create businesses that customers love.

Punk CX: Customer Experience Insights with Adrian Swinscoe

Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.

Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues.

Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.