Our leadership impact is really about how we show up and who we are - Interview with Anese Cavanaugh artwork
Punk CX with Adrian Swinscoe

Our leadership impact is really about how we show up and who we are - Interview with Anese Cavanaugh

  • E359
  • 47:10
  • September 22nd 2020

Today’s interview is with Anese Cavanaugh, creator of the IEP Method® (Intentional Energetic Presence®), an advisor and thinking partner to leaders and organizations around the world, a keynote speaker, and author of the books Contagious Culture and Contagious You. She joins me today to talk about showing up, leadership, the IEP Method, what we can learn from it and how it can help us deliver better service and experience outcomes.

This interview follows on from my recent interview – Why we are building the Women In CX community – Interview with Clare Muscutt – and is number 359 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

NOTE: A big thank you goes out to the folks at Pegasystems for sponsoring my podcast for the coming month.

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Punk CX with Adrian Swinscoe

An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service.

Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love.

Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues.

Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my latest book: Punk CX.