We are all only one moment away from creating a hyper fan - Interview with James Dodkins of Pega artwork
Punk CX with Adrian Swinscoe

We are all only one moment away from creating a hyper fan - Interview with James Dodkins of Pega

  • E397
  • 36:59
  • July 27th 2021

Today’s interview is with James Dodkins, who is commonly know as the CX Rockstar, is a former rockstar but is now the CX Evangelist at Pegasystems. James joins me today to talk about his journey, why he’s joined Pega, what he’s going to be getting up to, extreme fandoms, hyper-fans and what’s stood out for him regarding customer experience over the last 15 months.

This interview follows on from my recent interview – A good customer experience starts with having the right tools – Interview with Liat Bycel of Airtable — and is number 397 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Punk CX with Adrian Swinscoe

An ongoing series of interviews where I, Adrian Swinscoe, interview leading entrepreneurs, leaders and thought leaders about how to deliver stand out customer experience and service.

Essentially, I'm looking for practical clues that will help you build a business that both customers and employees love.

Topics covered in the interviews include customer service, experience and engagement, employee experience and engagement, technology, adaptable and responsive organizations, high-performing teams and all such related issues.

Note: This podcast series was originally known as the RARE Business podcast but rebranded in late 2019 on the back of the publication of my latest book: Punk CX.