What do immersive VR, empathetic interactions and stand out customer service have in common? - Interview with Monika Jo of Mursion artwork
Punk CX: Customer Experience Insights with Adrian Swinscoe

What do immersive VR, empathetic interactions and stand out customer service have in common? - Interview with Monika Jo of Mursion

  • E400
  • 53:20
  • August 24th 2021

Today’s interview is with Monika Jo, Director Of Communications at Mursion, a virtual reality platform for professionals to practice and master the complex interpersonal skills necessary to be effective in their roles. This blend of technology and human performance creates a highly realistic training environment that mimics the real-world challenges employees face every day. Monika joins me today to talk about the report that they recently published (The Human Edge in an AI World), what we can learn from it, the importance of EQ, building an empathetic musculature and what Mursion do to try help organisations and individuals get better at being more empathetic in their interactions with customers.

This interview follows on from my recent interview – Pink Goldfish, standing out, portmanteaus and wabi-sabi – Interview with Stan Phelps and Dave Rendall — and is number 400 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Punk CX: Customer Experience Insights with Adrian Swinscoe

Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.

Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues.

Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.