Fairness For All, workplace happiness and an inside look at the John Lewis Partnership - Interview with Lord Mark Price
- E249
- 52:14
- December 3rd 2019
Fairness For All, workplace happiness and an inside look at the John Lewis Partnership - Interview with Lord Mark Price, former Managing Director of Waitrose and Deputy Chairman of The John Lewis Partnership and author of Fairness For All (the first book to explore the unique and much admired model of the John Lewis Partnership).
Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.
Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues.
Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.