Making Britain more enterprising – Interview with Duncan Cheatle artwork
Punk CX: Customer Experience Insights with Adrian Swinscoe

Making Britain more enterprising – Interview with Duncan Cheatle

  • E10
  • 32:02
  • January 24th 2020

This is the tenth in the series of interviews with business leaders in the ‘customer’ space, leading authors, thought leaders and general all round good guys and gals, that I think that you will find interesting and helpful in growing your businesses.

Previously, I spoke to Professor Patrick Barwise of London Business Schoo about his new book, Beyond the Familiar, creating long-term growth and change in a business, customer focus and Net Promoter Score (NPS) amongst other things.

Today, I want to introduce you to Duncan Cheatle, founder of The Prelude Group, The Supper Club, ThanksTo and one of the founding team behind StartUp Britain, which is a new campaign by entrepreneurs for entrepreneurs, launched on 28th March 2011 that is designed to celebrate, inspire and accelerate enterprise in the UK.

Duncan has a great ambition to "Make Britain the most enterprising nation in the world" and in the interview we talk about StartUp Britain as an exciting new venture, why it's a great time to start a business, what it takes to succeed and what he would advise entrepreneurs of growing businesses to do grow yourself and your business.

Punk CX: Customer Experience Insights with Adrian Swinscoe

Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.

Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues.

Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.