Did the hardest part of customer service just get easier? - Interview with Michael Schneider of Service
- E165
- 22:51
- December 9th 2019
Today’s interview is with Michael Schneider who is the founder & CEO of Los Angeles-based Service (getservice.com), which is providing “on demand customer service” - this means that they helping consumers resolve issues that they have with businesses by taking them off their hands and managing their resolution. Michael joins me today to talk about what they are up to, how they do it, what he has learnt over the last few months and where they are going next.
This interview follows on from my recent interview – The only person that everyone has in common is the customer – Interview with Ben Reason of Livework – and is number 165 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.
Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.
Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues.
Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.