Removing the 'friction' from the last mile of customer service - Interview with Yuval Brisker of TOA Technologies
- E84
- 41:35
- January 11th 2020
Today’s interview is with Yuval Brisker, the co-founder of TOA Technologies, which was picked in October 2013 as 'A Leader in the Gartner Magic Quadrant for Field Service Management'. Yuval joins me today to talk about what they are doing, what makes them stand out and how they are removing the 'friction' from the last mile of customer service.
This interview follows on from my recent interview: Real life lessons on how to build a social business – Interview with Bian Salins – and is number eighty four in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.
Note: Apologies for some minor issues on my voice during the interview......what can I say.....technology and technical hitches....that we were able to overcome. Apologies if it affects the interview. I've edited it and applied some magic and don't think it is too bad. However, I'll let you be the judge of that :)
Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.
Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues.
Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.