You can’t make ‘Art’ if you are not willing to fail - Interview with Seth Godin on The Icarus Deception
- E41
- 14:49
- January 19th 2020
I'm excited to share with you a recent interview I conducted with Seth about his new book project: The Icarus Deception. Seth is a bestselling author and a legend when it comes to marketing and business thought leadership. In our interview we talk about his latest book, the interesting way that he got it funded, why it is important to take risks and what is changing around us.
This interview follows my recent interview (Commitment, clarity and fanatical customers and employees – Interview with John Jantsch of Duct Tape Marketing) and makes up number forty-one in the series of interviews with authors and business leaders that are doing great things and helping create businesses that customers love.
Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service.
Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new technologies and related issues.
Essentially, Adrian is looking for practical clues and insights that will help you build a business that both customers and employees love.