Today I interview Sarah Hatter and we talk about creating an excellent customer support experience for your SaaS.
Sarah is the founder and CEO of CoSupport, a business that has helped over 200 companies create excellent customer support experiences since 2011.
She’s also the organizer of the ElevateCX conference AND the best-selling author of The Customer Support Handbook.
We discuss:
- The importance of customer support in the SaaS industry
- How to get customers to use your knowledgebase
- How to hire a support person
- Key customer support metrics SaaS companies need to track
Resources:
– Connect with Natalie on Facebook
– Join SaaS Boss Facebook Community
SaaS Boss
My name is Natalie Luneva and I am an Exit Planning Advisor & Business Broker. I've spent 15+ years helping companies grow - now I help them become sellable.
SaaS Boss provides an actionable advice for business owners and bootstrapped founders from coaches and consultants about startup growth, scaling challenges, exit planning, building remote teams, leadership, getting unstuck, founder personal growth and more.
Connect with me at natalieluneva.com
https://greattoelite.com
https://eliteexitadvisors.com