SaaS Customer Support, with Sarah Hatter artwork
SaaS Boss

SaaS Customer Support, with Sarah Hatter

  • S1E47
  • 54:11
  • December 3rd 2020

Today I interview Sarah Hatter and we talk about creating an excellent customer support experience for your SaaS.

Sarah is the founder and CEO of CoSupport, a business that has helped over 200 companies create excellent customer support experiences since 2011.

She’s also the organizer of the ElevateCX conference AND the best-selling author of The Customer Support Handbook.

We discuss:

- The importance of customer support in the SaaS industry

- How to get customers to use your knowledgebase

- How to hire a support person

- Key customer support metrics SaaS companies need to track


– Connect with Natalie on Facebook

– Join SaaS Boss Facebook Community

SaaS Boss

Actionable advice for bootstrapped SaaS founders from coaches and consultants about startup scaling challenges, building remote teams, leadership, getting unstuck, founder personal growth and more. 

Connect with me at