Science of CX
Dan Edds: The Incredible Advantage of Linking the Employee Experience to the Customer's
- S2E50
- 38:58
- May 18th 2021
The customer experience is often dependent upon the broader experience of the workforce. This has several parts, 1) the human interface, 2) the value received, and 3) ongoing innovation that creates additional value and keeps the customer coming back.
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Science of CX
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