Filippo Lovotti is a User Experience and Design Leader passionate about growing UX talent and driving UX vision. For the past 15 years, Filippo’s main focus and attention has been on solving user’s problems through innovation.
At Zappos, Filippo is head and leader of the internal customer service UX team, where he works to create products and solutions to satisfy the end clients.
In the episode, we talk about;
The problem solving aspect of UX
How demographics are a key factor in understanding customers.
Leveraging quantitative and qualitative data to analyse and solve customer problems.
The operations at Zappos, and the secrets behind the world famous customer service team.
Connect with Filippo.
Linkedin - https://www.linkedin.com/in/filippoandrealovotti/?locale=en_US
Twitter - https://twitter.com/filippo_lovotti?lang=en
Podcast - https://theindustryofux.com/
Website - https://filippolovotti.com/
Science of CX
CX Connoisseur, Steve Pappas, shares his insights on how to turn your customers into loyal brand ambassadors.
Known for his relentless pursuit of all things 'customer', Steve knows how to help your business and create experiences that customers respond to.
Listen to Steve's insights. Learn to grow and accelerate your business.
Learn more: www.scienceofcx.com