Hannah Steiman is the Chief Operating Officer at Peak Support, a company that specializes in building and managing dedicated teams of customer service agents to high growth companies in a wide variety of industries. Including; SaaS, e-commerce, Social Media, Business services, Transport and so much more.
She was the 1st American higher for the company, which was founded by her husband Jonathan in 2015, and they’ve ever since worked harmoniously together to exponentially grow the company.
In the episode, Hannah and I discuss;
- The procedures at peak support which guarantees better customer experience for their clients
- How to make outsourced agents part and parcel of the inhouse team
- Covid 19 and how it’s impacted the customer experience world
- How to evaluate an outsourcer.
- Active management:: Taking responsibility for the power and access that outsourcers have.
- Key performance indicators and how to hit your goals step by step
- Top to bottom participation in customer satisfaction.
Connect with Hannah
Linkedin - https://www.linkedin.com/in/hannahsteiman/
Email- [email protected]
Website - https://peaksupport.io/
Science of CX
CX Connoisseur, Steve Pappas, shares his insights on how to turn your customers into loyal brand ambassadors.
Known for his relentless pursuit of all things 'customer', Steve knows how to help your business and create experiences that customers respond to.
Listen to Steve's insights. Learn to grow and accelerate your business.
Learn more: www.scienceofcx.com