Jake McKee : Community Management. The Bridge That Connects Customers and Businesses.  artwork
Science of CX

Jake McKee : Community Management. The Bridge That Connects Customers and Businesses.

  • S2E74
  • 35:52
  • September 15th 2021

Jake McKee is one of the founders of the modern customer community movement. 

A fully accomplished community professional, Jake focuses on designing and executing online community and social engagement programs in corporate and entrepreneurial environments. 


Join us today as we discuss: 

  • How a community can be run by either companies or external fans. 
  • Aligning community goals with business objectives. 
  • How a community blends in a company with customers, in order to make them feel as part of something greater. 
  • Passion. Why you should build communities on your journey towards success. 
  • The generational change in expectations of the customer over time 
  • It’s more than just the numbers. How to build your life and business philosophy based on connection and intuition. 
  • The role of a community in a business environment. 


Connect with Jake


Linkedin - https://www.linkedin.com/in/jakemckee/ 

Twitter - https://twitter.com/jakemckee?lang=en 

Website - https://community5.com/

Science of CX

CX Connoisseur, Steve Pappas, shares his insights on how to turn your customers into loyal brand ambassadors.

Known for his relentless pursuit of all things 'customer', Steve knows how to help your business and create experiences that customers respond to.

Listen to Steve's insights. Learn to grow and accelerate your business.

Learn more: www.scienceofcx.com