Paul Cowan: Human Interactions and Relationships Never Go Our of Style artwork
Science of CX

Paul Cowan: Human Interactions and Relationships Never Go Our of Style

  • S2E88
  • 42:08
  • November 3rd 2021

advertising agencies before opening his own agency. 

As a psychotherapist, Paul has worked with individuals and couples & also consulted with teams and organizations. Specialising in client relationships, he now works internationally to facilitate change between agencies and their clients.

Key Takeaways. 

  • Staying in control when it comes to direct relations with your customers. Becoming aware of the power of your negative voice and how to negate it
  • Productivity tips. Managing the system and managing the self  for better performance in the new virtual world.  
  • Optimism bias and how it blinds people from seeing what the real problem is 
  • Rating your performance as a company. 

Connect with Paul 

Website - https://paulcowan.com/ 

LinkedIn - https://www.linkedin.com/in/paul-cowan-154208/ 

Book - https://www.amazon.com/Connecting-Clients-rewarding-longer-lasting-relationships/dp/0857198599 


Science of CX

CX Connoisseur, Steve Pappas, shares his insights on how to turn your customers into loyal brand ambassadors.

Known for his relentless pursuit of all things 'customer', Steve knows how to help your business and create experiences that customers respond to.

Listen to Steve's insights. Learn to grow and accelerate your business.

Learn more: www.scienceofcx.com