Richard Blank: Communicating Your Way Into More Productive Customer Engagements

Outsourcing industry leader Richard Blank, is the CEO of Costa Rica's Call Center since 2008.

By utilizing an effective motivational public speaking style backed by tactful and appropriate rhetoric, he has been proven a successful bilingual trainer. 

Over 10,000 Ticos have been personally prepared to become some of the finest telemarketers in the country under Richard's direction and supervision.

In addition, solid efforts have earned him the proud reputation of running a school for advanced telemarketing and soft skills. The lessons are often sought after for private training and consultation onsite and virtually. 

Mr. Blank has the largest collection of American pinballs in Costa Rica with an impressive row of 11 classic machines on free play. A gamification call center culture was created and is the only retro video arcade game room for employees in the outsourcing industry. 

He also holds a bachelor's degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.

Key Takeaways

• Getting to know Richard the man. How did he end up with such a large collection of restored pinball machines and jukeboxes?
• key ingredients to ensure an effective micro-expression conversation
• How agents can positively handle and grow from negative calls and feedback from customers
• Running a small business? Well tune in and find out what tips Richard has to help you leverage your everyday conversations into a goldmine
• Time and numbers. Find out whether or not it's productive to measure your employee’s efforts based on the number of hours or sales made 
• Richard shares with us his unique and world-class system of training and mentoring new agents 
• An exercise you can easily pick up in helping you become a better micro expression reader

Connect with Richard

Tell - 8882716750

Email - [email protected] 

Website - https://costaricascallcenter.com/en/costa-ricas-call-center-2/ 

LinkedIn - https://www.linkedin.com/in/costaricascallcenter/  

Facebook - https://www.facebook.com/costaricascallcenter/