The Balance Between Human-Interaction, Epic Cultures and Digitization in CX with Eric Michrowski

Every once in a while, we stop and think to ourselves, "how much is enough"? I am talking about, how to balance Human-Interactions, Epic Cultures and Digitization. Most companies today have embarked on a journey of Digital Transformation and are trying to digitize as much of their world as they can, but how do you step back and really take a look at "The Balance" of these things? Eric Michrowski, CEO of Propulo Consulting stops by the ScienceOfCX Studios and we tackle just this issue.

Once you listen to this episode, you will understand the delicate balance that needs to exist in order to get Digital Transformation right. How the Human-To-Human Interaction will always exist and just how important it is to be intentional with how that works.

Our Sketchnote for this episode can be accessed here:

To get in touch with Eric or Propulo please use the following ways to connect:

-Propulo Website: https://www.propulo.com

-Eric’s Website: https://ericmichrowski.com

-LinkedIn (Eric): https://www.linkedin.com/in/ericmichrowski/

-LinkedIn(Company): https://www.linkedin.com/company/propulo/

-YouTube: https://www.youtube.com/propulo

-FaceBook: https://www.facebook.com/propuloconsulting

-Twitter : https://twitter.com/PropuloInsights