Vance Morris : Customer Experience the Mouse Would be Proud of artwork
Science of CX

Vance Morris : Customer Experience the Mouse Would be Proud of

  • S2E81
  • 41:54
  • October 1st 2021

Vance Morris is a former Leader at Walt Disney World. He now shows companies how to increase profits, client retention, and employee engagement by adapting the strategies he learned in over a decade at Walt Disney World.

Main topics addressed in our interview today. 

  • Theming. The magic that goes into designing a destination as magical as Disney World. 
  • Plusing - Constant process improvement.
  • Systematic magic. Seven magic keys to disnify your business - Looking at Disney's strategies and how you too, can employ the same strategy to grow your business or brand. Some of the tips Vance explains include; Focusing on the details, Service Standards, Safety, Courtesy, and Efficiency. 
  • Learning how to manage your onstage, and offstage business operations. 
  • Why businesses need a Customer experience level agreement. 
  • Simplifying the mission of your business for easier employee engagement. 
  • Marketing yourself with an intention of evoking emotions. 

Connect with Vance. 

Website - https://www.deliverservicenow.com/ 

Podcast - https://podcasts.apple.com/gb/podcast/systematic-magic-with-vance-morris/id1497798575

Science of CX

CX Connoisseur, Steve Pappas, shares his insights on how to turn your customers into loyal brand ambassadors.

Known for his relentless pursuit of all things 'customer', Steve knows how to help your business and create experiences that customers respond to.

Listen to Steve's insights. Learn to grow and accelerate your business.

Learn more: www.scienceofcx.com