Exploring the AI Revolution: Bias in Artificial Intelligence in Digital Transformation, the Future of Work, the Autonomous Supply Chain, and the Power of Diversity & Inclusion with Celia Fleishaker (PROS)
- S1E23
- 10:04
- September 16th 2025
In Episode 23, we explore AI and how digital transformation is a driving force in business today. But do we understand AI, and how can we shift the paradigm of black box to glass box? Recent research shows that even the most well-designed AI systems can still end up with bias, per McKinsey. This is important as we think about the future of work and autonomous everything because AI can exhibit “unfairness” by accident, ultimately embedding bias like sexism, racism, ageism and other discriminatory behaviors that WE rely on for decision making to become automated at scale.
According to Genpact's study, AI 360: Hold, fold, or double down?, mitigating AI bias can increase opportunities to build customer relationships. Most consumers (58%) are more likely to recommend a company that can demonstrate its AI algorithms are bias-free, and more likely to purchase products or services from such businesses (56%). Gen Z (69%) and millennial (70%) respondents champion unbiased brands even. How do you build trust in the digital age?
This is Part 1 of a 2-part series featuring Celia Fleischaker, Chief Marketing Officer at PROS, an AI-based platform that helps people and companies outperform by enabling smarter personalization in the digital economy. In this episode, we describe the AI revolution and how to prevent unethical AI, how to build trust in algorithms, and impacts in the future of work and autonomous supply chains. Part 2 of this discussion (Episode 24), will explore diversity & inclusion and dive deep into the building blocks for digital trust.
To learn more about PROS, visit https://pros.com/
To learn more about Celia, visit https://www.linkedin.com/in/celiafleischaker/
Find us, connect, and explore at https://www.supplychainrevolution.com/
Supply Chain Revolution
The Supply Chain Revolution Podcast is where global leaders in sustainability, AI, and supply chain reimagine the future of business. Hosted by Sheri Hinish, the Supply Chain Queen, this award-winning show explores bold ideas at the intersection of supply chain, circular economy, innovation, technology, ESG, and leadership.
Each episode features candid conversations with C-suite executives, investors, academics, policymakers, and entrepreneurs who are shaping how organizations create value in a rapidly changing world. From decarbonization and digital transformation to diversity, equity, and inclusion, we unpack strategies that accelerate progress and challenge the status quo.
Listeners gain:
- Actionable insights on AI, data, blockchain, robotics, and sustainable finance
- Big ideas in circularity, climate tech, and responsible compute
- Inspiration from stories of leaders driving transformation across industries
The Supply Chain Revolution podcast host has been featured in the Wall Street Journal, Bloomberg, Forbes, The Economist, and ESG Today, and recognized as a Top 100 Leadership Podcast. It is the go-to resource for professionals and change makers looking to stay ahead of the curve, strengthen leadership, and shape a more sustainable future.
Sheri Hinish, known globally as the Supply Chain Queen, is an executive strategist, board advisor, and award-winning sustainability leader. She has been named among the Top 100 Women in Supply Chain, a multi-year “Pro to Know”, and one of the Top 250 Global Leaders in Sustainability.
Join the revolution—because supply chains can save the planet, save lives, and build a better world.
Learn more at www.supplychainqueen.com
Keywords: supply chain podcast, sustainability podcast, circular economy, climate tech, AI, ESG, innovation, leadership, digital transformation, diversity and inclusion
Learn more at supplychainqueen.com
My purpose is to make a meaningful impact for the clients, colleagues, partners, and communities I serve. I have spent my career at the intersection of supply chain, sustainability and innovation in large-scale transformation. I’d love to walk with you on your journey.
I'm the Founder and Host of the Supply Chain Revolution podcast. In my day role, I currently serve as the Global Consulting Sustainability Services, Technology + Ecosystems Leader at EY serving across sectors, alliances, sustainability solutions, and digital ventures. I formerly led Sustainability Services + Alliances at IBM with a passion for sustainable supply chain, circularity, and hardening emerging sustainability tech use cases.
Colleagues and clients affectionately call me the nickname “Supply Chain Queen.” I'm recognized as a trusted partner that F500 companies consistently leverage for connected transformation, end-to-end digital supply chain, purpose-driven leadership, and disruptive thinking in embedding sustainability and emerging innovation in transformations.
Recent awards include: Top 250 leaders in Sustainability (2025), Leaders in Excellence, Supply & Demand Chain Executive (2025), Top 100 Women in Sustainability and Supply Chain (2024), Top 50 influencer in Sustainability by Onalytica (2023), 100 Women in 2023 by March8 Magazine, the 2021 #1 Supply Chain Leader by Supply Chain Digital, a 2022, 2021, 2020 & 2019 Supply & Demand Chain Executive "Pro to Know," the "People's Choice 2020 Global Woman in Supply Chain Leader,” and a Corporate Vision Excellence award in 2020.
I’m a Rebel who loves creating, building, and bringing out the best in people, helping to grow high-performance teams. I've made a career in turn-around and scaling high growth opportunities (product, solutions, infrastructure for practice areas and alliances), simplifying the complex, rethinking paradigms for F500 clients, mainly in CPG, Financial Services, Retail, Advanced Manufacturing, Chemicals and Energy.
I am a graduate lecturer in Sustainability at the University of Arkansas and have a Masters from Harvard University with emphasis in Sustainability + Liberal Arts. I hold 2 credentials from Rutgers University with highest distinction (Beta Gamma Sigma), an MS in Supply Chain Management, and a Mini-MBA in Digital Supply Chain. I also have a BS in Business, Supply Chain Management (Summa Cum Laude) from the University of Maryland. I hold an IBM Industry Academy Expert designation (in Consumer), Project Management Professional (PMP), and Lean Six Sigma Greenbelt.
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