Exploring the AI Revolution: Bias in Artificial Intelligence in Digital Transformation, the Future of Work, the Autonomous Supply Chain, and the Power of Diversity & Inclusion with Celia Fleishaker (PROS)
- September 30th 2023
In Episode 23, we explore AI and how digital transformation is a driving force in business today. But do we understand AI, and how can we shift the paradigm of black box to glass box? Recent research shows that even the most well-designed AI systems can still end up with bias, per McKinsey. This is important as we think about the future of work and autonomous everything because AI can exhibit “unfairness” by accident, ultimately embedding bias like sexism, racism, ageism and other discriminatory behaviors that WE rely on for decision making to become automated at scale.
According to Genpact's study, AI 360: Hold, fold, or double down?, mitigating AI bias can increase opportunities to build customer relationships. Most consumers (58%) are more likely to recommend a company that can demonstrate its AI algorithms are bias-free, and more likely to purchase products or services from such businesses (56%). Gen Z (69%) and millennial (70%) respondents champion unbiased brands even. How do you build trust in the digital age?
This is Part 1 of a 2-part series featuring Celia Fleischaker, Chief Marketing Officer at PROS, an AI-based platform that helps people and companies outperform by enabling smarter personalization in the digital economy. In this episode, we describe the AI revolution and how to prevent unethical AI, how to build trust in algorithms, and impacts in the future of work and autonomous supply chains. Part 2 of this discussion (Episode 24), will explore diversity & inclusion and dive deep into the building blocks for digital trust.
To learn more about PROS, visit https://pros.com/
To learn more about Celia, visit https://www.linkedin.com/in/celiafleischaker/
Find us, connect, and explore at https://www.supplychainrevolution.com/
Supply Chain Revolution
The Supply Chain Revolution podcast is a series focused on the latest trends and innovations in sustainability and supply chain management. The podcast is hosted by Sheri Hinish, also known as the Supply Chain Queen, who is a sustainability consultant and digital transformation expert, and features interviews with a wide range of supply chain professionals, thought leaders, and entrepreneurs.
The podcast covers a variety of topics related to the supply chain revolution, including digital transformation, sustainability, circular economy, diversity and inclusion, and emerging technologies such as artificial intelligence, blockchain, data analytics, and robotics. Each episode features in-depth discussions and insights from guests, providing a valuable resource for supply chain professionals looking to stay up-to-date on the latest trends and best practices in the field.
The Supply Chain Revolution podcast is known for its engaging and thought-provoking content, and has been featured in numerous publications and media outlets. It is a great resource for anyone interested in learning more about the rapidly evolving world of supply chain management, and for professionals seeking to improve their skills and stay ahead of the curve in this dynamic field.
Join podcast host, Sheri Hinish also called the Supply Chain Queen, and reimagine the future of how we interact with the world and business in the decade of our lives. In each episode, provocative points of view that challenge paradigms for progress are evangelized holding the SDGs, purpose, and diversity as a business imperative as a North Star. This is the TOP Supply Chain podcast unpacking the future of supply chain that explores shifts in generational, social, environmental, technological, and "the people side" of leading change in transformation.
The Supply Chain Revolution is the supply chain podcast that highlights progressive ideas that challenge the status quo, giving people access to insights, strategies, and tools to make better choices that shape critical aspects of their business and personal lives, building transformational change for a better, sustainable world.
This is the supply chain podcast for supply chain leaders, thinkers, dreamers, doers, learners, builders, and supply chain professionals who want to change the world using a different approach to traditional supply chain, leadership, circular economy, digital transformation, sustainability, diversity and inclusion, technology, strategy, and camaraderie to create new ways of working in the supply chain revolution. We are an inclusive group where all are welcomed and represented.
Learn more at http://www.supplychainqueen.com
The host Sheri Hinish believes supply chains can save the planet, save lives, and transform traditional business models. Recognized as 2022, 2021, 2020 & 2019 Supply & Demand Chain Executive "Pro to Know," a 2021 Top 100 Women in Supply Chain Award winner, and recipient of the 2020 Global Women Supply Chain Leaders Award, Sheri Hinish is a leading advocate, strategist, and influencer in supply chain, sustainability & the SDGs, leading with purpose, and change management in digital transformations. She is a Principal and Global Lead for Innovation + Ecosystem at EY and formally the Global Lead for Sustainability, Alliances, and Strategy at IBM.
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