Exploring AI in Logistics and Last Mile Delivery, Innovation in Customer Experience, and A Rebel's Story of Normalizing Hijabi for Women in Stem w/ Layla Shaikley of Wise Systems (SAP.iO)
- S1E48
- 23:33
- December 14th 2020
This is a story that is unique and one that needs to be evangelized. Layla Shaikley, co-founder of a tech start-up that has seen explosive growth in logistics tech and AI-driven optimization within last mile stumbled into supply chain. She actually has a background in architecture and design. As an Iraqi woman, she wanted to make mobility safe during the most recent Iraqi war. It was during an elective class in the media lab at MIT (while she was getting her 2nd masters degree) that a seemingly small class project - "how to change 1 billion lives with technology" - would change the course of her life forever.
In addition to being absolutely brilliant and an advocate for women in STEM, Layla is passionate about normalizing Hijabi in our domain and helping college graduates and millennials land the job of their dreams. She has a massive TikTok and Instagram following with millions of views (username @laylool). Layla believes that drivers have a really HARD job and so many focus on the last mile, but what about the last 100 feet?
Layla believes that the future of work is still human and the driver's experience IS the customer experience in many ways. In Episode 48, you'll learn about Layla's passion in customer service and solving wicked problems in logistics, problems that are relevant when we imagine the future of work, autonomous supply chains, drones, and autonomous delivery. She shares outcomes from customer stories of dramatic effects realized in CO2 reduction when using Wise Systems' AI-enabled optimization.
The expectation for enterprise applications is that they are as seamless like in the consumer world. Layla unpacks Dominos and Zappos examples where customer loyalty comes from good customer experience. She also describes diversity as a business imperative and insights as an SAP.iO foundry superstar (shout out to John Licata)! We have a huge industry with rapidly evolving needs. Where do you stand on innovation and embracing diversity for better product design and customer outcomes?
To anyone listening and/or reading this, Layla is hiring. Send her a DM on TikTok (she gives a shout out on how to land a job in this episode too).
To learn more about Layla and Wise Systems, visit: wisesystems.com or https://www.linkedin.com/in/lshaikley/
To learn more about SAP.io, visit https://sap.io/
Find us, connect, and explore at https://www.supplychainrevolution.com/ & https://www.supplychainqueen.com
Supply Chain Revolution
The Supply Chain Revolution Podcast is where global leaders in sustainability, AI, and supply chain reimagine the future of business. Hosted by Sheri Hinish, the Supply Chain Queen, this award-winning show explores bold ideas at the intersection of supply chain, circular economy, innovation, technology, ESG, and leadership.
Each episode features candid conversations with C-suite executives, investors, academics, policymakers, and entrepreneurs who are shaping how organizations create value in a rapidly changing world. From decarbonization and digital transformation to diversity, equity, and inclusion, we unpack strategies that accelerate progress and challenge the status quo.
Listeners gain:
- Actionable insights on AI, data, blockchain, robotics, and sustainable finance
- Big ideas in circularity, climate tech, and responsible compute
- Inspiration from stories of leaders driving transformation across industries
The Supply Chain Revolution podcast host has been featured in the Wall Street Journal, Bloomberg, Forbes, The Economist, and ESG Today, and recognized as a Top 100 Leadership Podcast. It is the go-to resource for professionals and change makers looking to stay ahead of the curve, strengthen leadership, and shape a more sustainable future.
Sheri Hinish, known globally as the Supply Chain Queen, is an executive strategist, board advisor, and award-winning sustainability leader. She has been named among the Top 100 Women in Supply Chain, a multi-year “Pro to Know”, and one of the Top 250 Global Leaders in Sustainability.
Join the revolution—because supply chains can save the planet, save lives, and build a better world.
Learn more at www.supplychainqueen.com
Keywords: supply chain podcast, sustainability podcast, circular economy, climate tech, AI, ESG, innovation, leadership, digital transformation, diversity and inclusion
Learn more at supplychainqueen.com
My purpose is to make a meaningful impact for the clients, colleagues, partners, and communities I serve. I have spent my career at the intersection of supply chain, sustainability and innovation in large-scale transformation. I’d love to walk with you on your journey.
I'm the Founder and Host of the Supply Chain Revolution podcast. In my day role, I currently serve as the Global Consulting Sustainability Services, Technology + Ecosystems Leader at EY serving across sectors, alliances, sustainability solutions, and digital ventures. I formerly led Sustainability Services + Alliances at IBM with a passion for sustainable supply chain, circularity, and hardening emerging sustainability tech use cases.
Colleagues and clients affectionately call me the nickname “Supply Chain Queen.” I'm recognized as a trusted partner that F500 companies consistently leverage for connected transformation, end-to-end digital supply chain, purpose-driven leadership, and disruptive thinking in embedding sustainability and emerging innovation in transformations.
Recent awards include: Top 250 leaders in Sustainability (2025), Leaders in Excellence, Supply & Demand Chain Executive (2025), Top 100 Women in Sustainability and Supply Chain (2024), Top 50 influencer in Sustainability by Onalytica (2023), 100 Women in 2023 by March8 Magazine, the 2021 #1 Supply Chain Leader by Supply Chain Digital, a 2022, 2021, 2020 & 2019 Supply & Demand Chain Executive "Pro to Know," the "People's Choice 2020 Global Woman in Supply Chain Leader,” and a Corporate Vision Excellence award in 2020.
I’m a Rebel who loves creating, building, and bringing out the best in people, helping to grow high-performance teams. I've made a career in turn-around and scaling high growth opportunities (product, solutions, infrastructure for practice areas and alliances), simplifying the complex, rethinking paradigms for F500 clients, mainly in CPG, Financial Services, Retail, Advanced Manufacturing, Chemicals and Energy.
I am a graduate lecturer in Sustainability at the University of Arkansas and have a Masters from Harvard University with emphasis in Sustainability + Liberal Arts. I hold 2 credentials from Rutgers University with highest distinction (Beta Gamma Sigma), an MS in Supply Chain Management, and a Mini-MBA in Digital Supply Chain. I also have a BS in Business, Supply Chain Management (Summa Cum Laude) from the University of Maryland. I hold an IBM Industry Academy Expert designation (in Consumer), Project Management Professional (PMP), and Lean Six Sigma Greenbelt.
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