Exploring AI in Logistics and Last Mile Delivery, Innovation in Customer Experience, and A Rebel's Story of Normalizing Hijabi for Women in Stem w/ Layla Shaikley of Wise Systems (SAP.iO)
- December 14th 2020
This is a story that is unique and one that needs to be evangelized. Layla Shaikley, co-founder of a tech start-up that has seen explosive growth in logistics tech and AI-driven optimization within last mile stumbled into supply chain. She actually has a background in architecture and design. As an Iraqi woman, she wanted to make mobility safe during the most recent Iraqi war. It was during an elective class in the media lab at MIT (while she was getting her 2nd masters degree) that a seemingly small class project - "how to change 1 billion lives with technology" - would change the course of her life forever.
In addition to being absolutely brilliant and an advocate for women in STEM, Layla is passionate about normalizing Hijabi in our domain and helping college graduates and millennials land the job of their dreams. She has a massive TikTok and Instagram following with millions of views (username @laylool). Layla believes that drivers have a really HARD job and so many focus on the last mile, but what about the last 100 feet?
Layla believes that the future of work is still human and the driver's experience IS the customer experience in many ways. In Episode 48, you'll learn about Layla's passion in customer service and solving wicked problems in logistics, problems that are relevant when we imagine the future of work, autonomous supply chains, drones, and autonomous delivery. She shares outcomes from customer stories of dramatic effects realized in CO2 reduction when using Wise Systems' AI-enabled optimization.
The expectation for enterprise applications is that they are as seamless like in the consumer world. Layla unpacks Dominos and Zappos examples where customer loyalty comes from good customer experience. She also describes diversity as a business imperative and insights as an SAP.iO foundry superstar (shout out to John Licata)! We have a huge industry with rapidly evolving needs. Where do you stand on innovation and embracing diversity for better product design and customer outcomes?
To anyone listening and/or reading this, Layla is hiring. Send her a DM on TikTok (she gives a shout out on how to land a job in this episode too).
To learn more about Layla and Wise Systems, visit: wisesystems.com or https://www.linkedin.com/in/lshaikley/
To learn more about SAP.io, visit https://sap.io/
Find us, connect, and explore at https://www.supplychainrevolution.com/ & https://www.supplychainqueen.com
Supply Chain Revolution
The Supply Chain Revolution podcast is a series focused on the latest trends and innovations in sustainability and supply chain management. The podcast is hosted by Sheri Hinish, also known as the Supply Chain Queen, who is a sustainability consultant and digital transformation expert, and features interviews with a wide range of supply chain professionals, thought leaders, and entrepreneurs.
The podcast covers a variety of topics related to the supply chain revolution, including digital transformation, sustainability, circular economy, diversity and inclusion, and emerging technologies such as artificial intelligence, blockchain, data analytics, and robotics. Each episode features in-depth discussions and insights from guests, providing a valuable resource for supply chain professionals looking to stay up-to-date on the latest trends and best practices in the field.
The Supply Chain Revolution podcast is known for its engaging and thought-provoking content, and has been featured in numerous publications and media outlets. It is a great resource for anyone interested in learning more about the rapidly evolving world of supply chain management, and for professionals seeking to improve their skills and stay ahead of the curve in this dynamic field.
Join podcast host, Sheri Hinish also called the Supply Chain Queen, and reimagine the future of how we interact with the world and business in the decade of our lives. In each episode, provocative points of view that challenge paradigms for progress are evangelized holding the SDGs, purpose, and diversity as a business imperative as a North Star. This is the TOP Supply Chain podcast unpacking the future of supply chain that explores shifts in generational, social, environmental, technological, and "the people side" of leading change in transformation.
The Supply Chain Revolution is the supply chain podcast that highlights progressive ideas that challenge the status quo, giving people access to insights, strategies, and tools to make better choices that shape critical aspects of their business and personal lives, building transformational change for a better, sustainable world.
This is the supply chain podcast for supply chain leaders, thinkers, dreamers, doers, learners, builders, and supply chain professionals who want to change the world using a different approach to traditional supply chain, leadership, circular economy, digital transformation, sustainability, diversity and inclusion, technology, strategy, and camaraderie to create new ways of working in the supply chain revolution. We are an inclusive group where all are welcomed and represented.
Learn more at http://www.supplychainqueen.com
The host Sheri Hinish believes supply chains can save the planet, save lives, and transform traditional business models. Recognized as 2022, 2021, 2020 & 2019 Supply & Demand Chain Executive "Pro to Know," a 2021 Top 100 Women in Supply Chain Award winner, and recipient of the 2020 Global Women Supply Chain Leaders Award, Sheri Hinish is a leading advocate, strategist, and influencer in supply chain, sustainability & the SDGs, leading with purpose, and change management in digital transformations. She is a Principal and Global Lead for Innovation + Ecosystem at EY and formally the Global Lead for Sustainability, Alliances, and Strategy at IBM.
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