Exploring AI in Logistics and Last Mile Delivery, Innovation in Customer Experience, and A Rebel's Story of Normalizing Hijabi for Women in Stem w/ Layla Shaikley of Wise Systems (SAP.iO) artwork
Supply Chain Revolution

Exploring AI in Logistics and Last Mile Delivery, Innovation in Customer Experience, and A Rebel's Story of Normalizing Hijabi for Women in Stem w/ Layla Shaikley of Wise Systems (SAP.iO)

  • S1E48
  • 23:33
  • December 14th 2020

This is a story that is unique and one that needs to be evangelized. Layla Shaikley, co-founder of a tech start-up that has seen explosive growth in logistics tech and AI-driven optimization within last mile stumbled into supply chain. She actually has a background in architecture and design. As an Iraqi woman, she wanted to make mobility safe during the most recent Iraqi war. It was during an elective class in the media lab at MIT (while she was getting her 2nd masters degree) that a seemingly small class project - "how to change 1 billion lives with technology" - would change the course of her life forever.

In addition to being absolutely brilliant and an advocate for women in STEM, Layla is passionate about normalizing Hijabi in our domain and helping college graduates and millennials land the job of their dreams. She has a massive TikTok and Instagram following with millions of views (username @laylool). Layla believes that drivers have a really HARD job and so many focus on the last mile, but what about the last 100 feet?

Layla believes that the future of work is still human and the driver's experience IS the customer experience in many ways. In Episode 48, you'll learn about Layla's passion in customer service and solving wicked problems in logistics, problems that are relevant when we imagine the future of work, autonomous supply chains, drones, and autonomous delivery. She shares outcomes from customer stories of dramatic effects realized in CO2 reduction when using Wise Systems' AI-enabled optimization.

The expectation for enterprise applications is that they are as seamless like in the consumer world. Layla unpacks Dominos and Zappos examples where customer loyalty comes from good customer experience. She also describes diversity as a business imperative and insights as an SAP.iO foundry superstar (shout out to John Licata)! We have a huge industry with rapidly evolving needs. Where do you stand on innovation and embracing diversity for better product design and customer outcomes?

To anyone listening and/or reading this, Layla is hiring. Send her a DM on TikTok (she gives a shout out on how to land a job in this episode too).

To learn more about Layla and Wise Systems, visit: wisesystems.com or https://www.linkedin.com/in/lshaikley/

To learn more about SAP.io, visit https://sap.io/

Find us, connect, and explore at https://www.supplychainrevolution.com/ & https://www.supplychainqueen.com

Supply Chain Revolution

Join podcast host Supply ChainQueen on the Supply Chain Revolution podcast as she explores provocative points of view that challenge paradigms for progress in supply chain management, sustainability, circular economy, leadership, innovation, and technology. This is the TOP Supply Chain podcast in "new school" supply chain podcast that explores shifts in generational, social, environmental, technological, and "the people side" of leading change in transformation. We also evangelize the supply chain rebel - folks who challenge the status quo and are under-represented or misrepresented in traditional supply chain organizations.

The Supply Chain Revolution is inclusive and shares how diversity can be a catalyst for innovation, highlighting progressive ideas and access to insights, strategies, and tools to make better choices that shape critical aspects of their business and personal lives, building transformational change for a better, sustainable world.

This is the supply chain podcast for supply chain leaders, thinkers, dreamers, doers, learners, builders, and supply chain professionals who want to change the world using a different approach in supply chain, leadership that embraces circular thinking, digital transformation, sustainability, diversity and inclusion, and advanced innovation.

Learn more at http://www.supplychainrevolution.com or http://www.supplychainqueen.com

Join host SupplyChainQueen, Sheri Hinish to discuss new school supply chain, sustainability, sustainable development, circular economy, supply chain technology, innovation and leadership in the future of work. She believes supply chains can save the planet, save lives, and transform traditional business models. Recognized as an IBM Futurist, a 2020 & 2019 Supply & Demand Chain Executive "Pro to Know," and recipient of the Global Women Supply Chain Leaders Award, Sheri Hinish is a leading advocate, strategist, and influencer in new school supply chain, sustainability & the SDGs, leading with purpose, and change management in digital transformations. 

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