Exploring the New (Ab) Normal in COVID and Beyond, the Future of Supply Chains, Sustainability, and Climate Change- Part 1 with Dr. Yossi Sheffi (MIT)
- S1E46
- 29:25
- December 7th 2020
Excellence does not happen by accident. Supply chains are answering the call during COVID and will continue to do so as a new vaccine comes to market. But how do we keep the momentum of speed, flexibility, without cutting corners?
In a 2-part series, Sheri Hinish (SupplyChainQueen) chats with a thought leader and supply chain advocate, Dr. Yossi Sheffi from MIT who has been teaching, learning, building, authoring many publications, including a new book 'the New (Ab) Normal' in a conversation that pushes boundaries highlighting areas that many in supply chain and technology shy away from discussing...getting real on transformation, innovation, and disruption.
In his new book, the New (Ab) Normal, Dr. Sheffi describes how supply chains - by and large- responded to the challenges during the COVID pandemic. Civilization depends on supply chains to convert the planet’s bounty into products and deliver those products affordably to 7.8 billion human beings. Sheffi exposes the critical role supply chains play in helping people, governments, and companies to manage that bounty. The book draws on executive interviews, pandemic media coverage, historical analyses, and themes from his books, "The Resilient Enterprise" (2005) and "The Power of Resilience" (2015) to suggest how companies become more resilient facing uncertainty. This must-read book helps companies and entrepreneurs adjust to a fast-evolving economic landscape.
We dig into the concept of resilience, but more importantly what should we expect in 2021? What's in store for retail, omni channel and ecommerce?
Fundamentally, The New (Ab)Normal is about businesses trying to create a better future in a time of extreme uncertainty. We explore incrementalism which is stifling supply chain innovation and perpetuating the 'we've always done it this way' paradigm. The problem is we iterate in a linear, bad system. And there are no good choices in a bad system, only choosing between less bad.
When we think about extending traditional planning boundaries and the buffet of 2020 supply chain buzzwords, are businesses missing an opportunity to be truly disruptive, to embrace circularity, new business models, and innovation? Why does the incremental approach, even when gaps are highlighted by COVID and climate change seem to persist? From non-linear thinking, to sustainability, producer responsibility, and the value action gap in consumption, we unpack the opportunity in building back better. What will it take to build the supply chains of 2030? *Hint: science is the connector and technology is the accelerator.
In part 2, Episode 47, we'll explore doubling down on technology for transformative change. From AI, digital twins, and a deeper dive in human behavior, Dr. Sheffi gives you the steps to risk management and recovery in COVID and beyond when designing for resilience.
To learn more, visit https://sheffi.mit.edu/ and https://www.amazon.com/New-Ab-Normal-Reshaping-Business-ebook/dp/B08JHXQG1L/
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Supply Chain Revolution
The supply chain podcast where sustainability, AI, and global trade strategy collide. If you run supply chains, set procurement strategy, or lead enterprise transformation, this is the show that connects the dots others miss.
Hosted by Sheri Hinish, the Supply Chain Queen, each episode tackles the questions keeping executives up at night: how tariffs and trade disruption reshape sourcing and supplier networks, where agentic AI and automation are actually delivering ROI in supply chain planning, what reshoring and nearshoring mean for sustainability commitments, how to operationalize ESG and Scope 3 reporting without destroying margins, and why the companies building circular economy and regenerative supply chains are outperforming those that are not.
Guests include senior leaders from Microsoft, SAP, IBM, Amazon, Starbucks, Unilever, MIT, TerraCycle, the Ellen MacArthur Foundation, and the most ambitious climate technology companies in the world. These are not scripted talking points. These are real operators, real decisions, and real outcomes.
Whether the topic is autonomous supply chain planning, digital twins, supply chain cybersecurity, trade compliance, sustainable procurement, carbon data transparency, or the talent pipeline for next generation supply chain leaders, every episode delivers frameworks you can use Monday morning.
Built for chief supply chain officers, heads of procurement, sustainability leaders, operations executives, technologists, policymakers, and graduate students in supply chain management, operations, and sustainability. If your role touches global supply chains, this show was made for you.
Sheri Hinish is an award winning executive strategist, board advisor, and global thought leader in supply chain transformation, sustainability, and AI. She is the Founder of Supply Chain Revolution Global and previously led sustainability consulting at EY and IBM. Featured in The Wall Street Journal, Bloomberg, The Economist, and Forbes. Named the number one Global Supply Chain Leader and Top 250 Leaders in Sustainability. She speaks regularly at COP, New York Climate Week, Reuters Events, and Gartner Supply Chain Symposium.
Show notes and resources at supplychainqueen.com
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Keywords: supply chain, sustainability, AI, artificial intelligence, ESG, tariffs, trade policy, procurement, reshoring, nearshoring, circular economy, Scope 3, digital transformation, supply chain management, supply chain technology, supply chain leadership, agentic AI, climate tech, supply chain strategy
Learn more at supplychainqueen.com
My purpose is to make a meaningful impact for the clients, colleagues, partners, and communities I serve. I have spent my career at the intersection of supply chain, sustainability and innovation in large-scale transformation. I’d love to walk with you on your journey.
I'm the Founder and Host of the Supply Chain Revolution podcast. In my day role, I currently serve as the Global Consulting Sustainability Services, Technology + Ecosystems Leader at EY serving across sectors, alliances, sustainability solutions, and digital ventures. I formerly led Sustainability Services + Alliances at IBM with a passion for sustainable supply chain, circularity, and hardening emerging sustainability tech use cases.
Colleagues and clients affectionately call me the nickname “Supply Chain Queen.” I'm recognized as a trusted partner that F500 companies consistently leverage for connected transformation, end-to-end digital supply chain, purpose-driven leadership, and disruptive thinking in embedding sustainability and emerging innovation in transformations.
Recent awards include: Top 250 leaders in Sustainability (2025), Leaders in Excellence, Supply & Demand Chain Executive (2025), Top 100 Women in Sustainability and Supply Chain (2024), Top 50 influencer in Sustainability by Onalytica (2023), 100 Women in 2023 by March8 Magazine, the 2021 #1 Supply Chain Leader by Supply Chain Digital, a 2022, 2021, 2020 & 2019 Supply & Demand Chain Executive "Pro to Know," the "People's Choice 2020 Global Woman in Supply Chain Leader,” and a Corporate Vision Excellence award in 2020.
I’m a Rebel who loves creating, building, and bringing out the best in people, helping to grow high-performance teams. I've made a career in turn-around and scaling high growth opportunities (product, solutions, infrastructure for practice areas and alliances), simplifying the complex, rethinking paradigms for F500 clients, mainly in CPG, Financial Services, Retail, Advanced Manufacturing, Chemicals and Energy.
I am a graduate lecturer in Sustainability at the University of Arkansas and have a Masters from Harvard University with emphasis in Sustainability + Liberal Arts. I hold 2 credentials from Rutgers University with highest distinction (Beta Gamma Sigma), an MS in Supply Chain Management, and a Mini-MBA in Digital Supply Chain. I also have a BS in Business, Supply Chain Management (Summa Cum Laude) from the University of Maryland. I hold an IBM Industry Academy Expert designation (in Consumer), Project Management Professional (PMP), and Lean Six Sigma Greenbelt.
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