2023 EP468 Mark Ross Smith - Innovation in the Travel Industry
- 46:24
- April 19th 2023
On this episode of Talking with the Experts, host Rose Davidson sits down with Mark Ross Smith, CEO and co-founder of Loyalty Data Co, to explore how loyalty programs are evolving in the travel industry. Mark shares his fascinating journey from being a lover of travel to working in the industry and eventually founding Status Match.com. Mark explains how being a customer of your own product can help identify areas for improvement and speaks on the profitability of loyalty programs for airlines. He also discusses the benefits of consolidating travel into one brand to rack up perks and how businesses can benefit from consumers transferring points out. This episode is packed with valuable insights for business owners looking to take their loyalty programs to the next level.
Mark Ross Smith utilizes his expertise in loyalty programs to provide insight into the complexities of loyalty economics. He recognizes that while points may appear free, a significant amount of monetary value is involved. Smith's experience with Qantas and Jetstar's reciprocal benefits and the One World Alliance showcases his ability to navigate business relationships and leverage loyalty programs to their fullest potential. As a specialist in the loyalty business, Smith highlights the importance of selling points to banks as a key revenue stream for airline loyalty programs.
Connect with Mark: https://my.linkedin.com/in/markrosssmith ▼ ▼
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