How To Remove Yourself From Day to Day Client Work

In a recent Self-Running Agency Group Call, I was asked how much time the owner should be investing in working on the future of their agency. I said approx 30% of the time. 

Many agency owners wish they could grow their businesses but are stuck on the “client service hamster wheel of doom” servicing clients and have no time to focus on the future of their agency. 

In today’s episode, I outline how you can start to change this.

Time Stamp

[01:35] Many agency owners are so entrenched in the day to day work - that is not a good way to run an agency!

[02:05] Why so many agency owners are the bottleneck to growth?

[02:05] 9 tips and ideas to start to change this

[02:27] Tip 1: The importance of having a clear vision so you maintain control of the direction of your agency

[03:56] Tip 2: Hire as soon as possible

[05:02] Tip 3: Hire the best you can afford

[05:50] Tip 4: Be a great delegator (unlike most entrepreneurs)

[06:36] Tip 5: Build your brand rather than making the brand YOU

[07:25] Tip 6: “Train your clients” - manage boundaries with them

[08:27] Tip 7: Be less available to your clients and protect your time

[10:25] Tip 8: Build a foundation for growth: put scalable systems & processes in place

[12:51] Tip 9: Develop an entrepreneurial mindset from day 1

[14:43] Recap of 9 tips

Quotations

“Hire the best you can and don’t be scared of being challenged” - Rob Da Costa

“Step off the client service hamster wheel by putting systems & processes in place” - Rob Da Costa

“Develop your entrepreneurial mindset from day 1 - be willing to step out of your comfort zone” - Rob Da Costa

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Useful links mentioned in this episode:

• The Self-Running Agency Implementation Group
• Free Guide: 9 steps to effective delegation
• Loom for screen recording