Today we are talking about the most important asset in your business: your people. I am excited to be joined by Lynda Goncalves from Sussex HR as she shares her advice on recruitment and retention.
Time Stamp
[01:12] What are the biggest challenges you see in HR right now?
[03:15] How do we replicate an office environment/team/culture for remote workers?
[06:10] Are there any tools or software to help with remote working?
[08:30] Key considerations when recruiting new staff
[10:55] What are your views on using recruitment agencies?
[14:34] The importance of doing your research on candidates before the 1st interview
[15:20] What are the base line legal responsibilities an employer needs to put in place for an employee?
[17:09] What should an employer put in place for a freelancer?
[17:55] The risks of IR35
[19:29] Where do I get contracts and legal docs?
[20:37] Advice on dealing with performance management issues and probation periods
[23:36] Address issues way before the 2 year mark (when employee rights kick in)
[24:40] The risk of a ‘family’ culture
[24:51] What is your view on extending an employee’s probation?
[26:46] The risks of keeping an underperforming member of staff
[27:18] What advice would you give your younger self just starting out in business?
Quotations
“You must ensure that marketing and HR are aligned” - Lynda Goncalves
“When it comes to recruitment, you either have TIME or MONEY - so consider carefully about how you go about recruiting” - Rob Da Costa
“Document everything - if it isn't written down it didn't happen!” - Lynda Goncalves
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Useful links mentioned in this episode:
The Agency Accelerator
Busy agency owners can have a hard time balancing delivering exceptional work with finding ideal new clients - all the while, ensuring the smooth running of their agency.
Every Thursday, join Rob Da Costa, agency owner and coach, as he explores the key topics that affect you and your agency. I share tools and ideas to aid your profitable growth as well as interview industry expert guests, who share their experiences of working in or with agencies just like yours.
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