In this episode, we dive deep into a seismic shift that has unapologetically turned the world of customer service on its head - the transition from traditional, brick-and-mortar call centres to multi-faceted, virtual customer interaction hubs.
The fast-paced evolution hasn't been without its hurdles. How do you manage a team scattered across the globe? How do you ensure seamless operations across differing time zones? But amidst these challenges lies a revolution instigating significant opportunities, and we're here to help you navigate it.
Remarkably, over 71% of UK contact centres are already embracing some form of remote working. Isn't it intriguing that half of these are considering a permanent hybrid model? It's crystal clear - the customer service terrain is transforming at breakneck speed with virtual contact centres spearheading this change.
So, are you ready to equip yourself with critical insights and strategies to thrive in this evolving world of customer service? Then buckle up, because this episode is all set to turbocharge your understanding and know-how of virtual contact centres.
Click now and indulge in thought-provoking discussions that promise to equip you for the exciting yet challenging future of customer service.
The Big Question
The Big Question is the podcast series from Brook Street, part of the leading global workforce solutions company, ManpowerGroup. It features a blend of interviews and discussions with leading experts, including academics and thought leaders sharing their perspectives on the changing world of work.
We cover a range of topics from hybrid and flexible working, talent scarcity, mental fitness and more. As organisations continue to seek strategic workforce solutions to meet their strong demand and long-term sustainable value creation, we will try to help them navigate through their challenges giving sound solutions on how to move forward in this ever-changing world of work.
You can find more on HR related insights at https://www.brookstreet.co.uk/blog/tag/employer-advice