Episode 149 — Ritz-Carlton Service at Courtyard Pricing

You remember those days of taking on every customer request as you were getting started. The only thing standard was saying ‘yes’ to get the job. It’s time to scale back to scale up in this chat about standardizing your service. Of course you want to go above and beyond to accommodate that potential client, but what if you can’t get them to fit in your box?

Maybe there is a place for concierge service. How can you make exceptions without compromising profit?

Surely your CSRs have ideas for days. Their pent-up creativity has to go somewhere, but where? You’ll hear when and where creativity belong in your business. 

Mr. Giannamore, your suite is ready.

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