Episode 155 — Management Matters: Subscription Billing and Price Increases

While Uncle Paul is away, Fat Pat and BroSeth tackle subscription billing and collection exceptions. How long should companies should stick to service once a customer gets behind?

Customer communication is a tricky wicket. Who gets price hikes and how do you communicate them?

While Seth is fielding all the questions this week, let’s get his take on artificial intelligence. But this isn’t an A.I. convo you’ve heard before.

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